How will I identify the Service Agent at the Airport?

The guest service officer of the third party meet and greet service provider with whom AirportZo has entered into an arrangement will be holding a placard with your name as mentioned by you at the time of reservation.

How will I get to know the details of service agent and meeting place at the Airport?

The respective service provider will contact the passenger 6 hrs. prior to the time of scheduled service and will provide them with the details of the service agent and the meeting place at the airport. Alternatively, the passenger can directly contact the service provider on the contact number given in their booking confirmation.

How do I cancel the booked service and are there any cancellation charges applicable?

Yes, you can cancel / amend your confirmed booking. For all confirmed bookings, cancellation or amendment must be performed in writing (email) within the prescribed deadlines below, and is subject to payment of surcharge, plus any applicable local fees and/ or taxes:

From scheduled service time

Cancellation Charges

72 Hrs. in advance


Between  72 to 48 Hrs.


Between 48 to 24 Hrs.


Less than 24 Hrs.



  1. In addition to the cancellation charges levied by service providers as mentioned above, Airportzo will charge a cancellation fees of Rs. 200/- per passenger for each confirmed booking.
  2. For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount (Including taxes) paid at the time of booking.
  3. Airportzo shall endeavor to process refund if applicable, within 15 days from the date of cancellation and receipt of bank/credit card details.
  4. In case of re-scheduling of services, the guest shall share the revised itinerary maximum within 48 hours from the time of rescheduling request. All rescheduling requests shall be subject to availability.

No refund will be made in case of the following :

  1. Wrong information about travel details of Guest(s) during the Booking Process;
  2. No Shows;
  3. Booking amount paid for Service Add-ons;
  4. Delayed/missed/cancelled flights;
  5. Late arrival at the airport which results in denied check-in or boarding by the airlines;
  6. In case of any misconduct or any unlawful or prohibited activity by the Facilitator/Guest(s).

For any queries please write to us at  support@airportzo.com

Can I book these services for my children?

Yes, you can book AirportZo Services for your children. However, children aged upto 12 years have to be accompanied with an adult. Children aged two (2) years or above will be charged at full rate.

Is my booking transferable?

The booking for all AirportZo Services are non transferable.